Navigating Client Self-Sabotage: Part 2 - The Big One I Saw Coming
Client self-sabotage can be frustrating and costly, but it's often predictable. This is the story of a major project where I saw the warning signs, but couldn't prevent the inevitable.
Several years ago, I took a dream job in a company that valued entrepreneurial spirit within a corporate structure.
Two years in, I was asked to lead a high-risk strategic program: expanding into a new service area that would significantly impact the division's operations, staffing, and billing, but with the potential for stronger client relationships, new business, and increased profits.
With Board-level visibility, I was confident it would be a success.
I invested significant time in educating leadership and risk management, meticulously documenting and planning for potential risks, and securing buy-in on mitigation strategies.
Stakeholder commitment was crucial, and their potential lack of engagement was even included as a risk in the plan.
After 18 months of consistent engagement, the company's focus shifted dramatically as a series of acquisitions reached a critical mass. What had been a team effort became solely my responsibility, and resources and budget were abruptly withdrawn, despite continued verbal assurances of support.
I had seen some of this coming. The potential for all of it was in the risk plan. What had not been accounted for was what if ALL of the risks happened at once. What then?
The confluence of these risks triggered a harsh 'aha!' moment.
I'd been pushing through burnout for months, and suddenly,
I was completely alone.
Whether you're a consultant or an employee, watching a client's decisions derail a project—wasting invested time, money, and potential—feels deeply personal.
It's difficult to process such a situation. Was it intentional self-sabotage? A strategic shift poorly communicated? I had to step back to detach and assess my next move.
In hindsight, some truths became clear: despite thorough risk planning, self-sabotaging decisions were made. Escalation was futile; acquisitions were the company's priority for growth in a stagnant market. This shift shouldn't have surprised me.
Ultimately, a client's bottom line will always be their priority. Even a multi-million dollar investment in your project might not outweigh other strategic goals. This is a tough reality to accept.
For those with a consulting mindset or those striving to improve their workplace, it's hard to let go of a promising initiative when you have a clear vision of its potential.
However, these situations are invaluable for learning crucial lessons and developing best practices. Coping skills, mitigation strategies, and improved communication techniques are essential for navigating future challenges.
For every client lost to self-sabotage, there are others eager for positive change. Let's use these hard-won lessons to empower those clients and drive meaningful transformation.